Operations template
Shipment exception outreach
Detect carrier exceptions, pick a recovery play and keep the customer informed until it’s closed.
14 hrs/week
Typical time saved per team
64k runs
Production runs across workspaces
Agent that runs it
HOW IT RUNS
From trigger to result, one auditable step at a time.
Trigger
Carrier exception event
Research
Order value and customer history
Decision
Re-ship, re-route or refund
Action
Execute and notify the customer
Delays, failed deliveries and customs holds all need the same three things: a recovery plan, an updated carrier booking and a customer who knows what is happening. The agent drafts all three within minutes of the exception.
What’s included
Agent instructions written for operations teams
Pre-configured tools with least-privilege scopes
Approval gates with sensible defaults
An eval suite built from anonymised production runs
Make it yours
Adjust thresholds, swap tools or add steps in the visual builder. The template runs in shadow mode first and proposes every action for review until you switch on autonomy.
POWERED BY
Exception Handler
Watches shipments and orders for exceptions, contacts carriers and customers, and closes the loop without a war room.
CONNECTED TOOLS
Starts in shadow mode. Every action is proposed for review until you switch on autonomy — per step, per threshold.