Support template
Route and prioritise inbound tickets
Classify intent and urgency, route by skill and account tier, and attach a drafted first reply.
11 hrs/week
Typical time saved per team
120k runs
Production runs across workspaces
Agent that runs it
HOW IT RUNS
From trigger to result, one auditable step at a time.
Trigger
New ticket in any channel
Research
Account tier and recent tickets
Decision
Intent, urgency and language
Action
Assign, tag and draft a reply
Misrouted tickets cost a reassignment and an extra day. The agent reads each new conversation, labels intent, urgency and language, and assigns it to the right queue with a drafted first reply your team can send or edit.
What’s included
Agent instructions written for support teams
Pre-configured tools with least-privilege scopes
Approval gates with sensible defaults
An eval suite built from anonymised production runs
Make it yours
Adjust thresholds, swap tools or add steps in the visual builder. The template runs in shadow mode first and proposes every action for review until you switch on autonomy.
POWERED BY
Ticket Triage
Classifies, prioritises and routes every inbound ticket in seconds, with a drafted first response attached.
CONNECTED TOOLS
Starts in shadow mode. Every action is proposed for review until you switch on autonomy — per step, per threshold.