Platform
Build, run and govern agents in one place.
Design agents in a visual builder, connect them to the tools your team already uses and watch every decision in a trace you can audit — from first draft to full autonomy.
01 — BUILD
Describe the job. Cairn drafts the agent.
Write instructions in plain language and Cairn proposes the tools, knowledge and guardrails the agent needs. Every choice stays editable, versioned and reviewable before anything runs.
Instructions written like a runbook, not a prompt
Tools with least-privilege scopes per action
Knowledge from Notion, Google Drive and your help center
Conditions and approval gates on any step
Support Resolver
v14 · Shadow mode
TRIGGER
Ticket created with tag
refund
INSTRUCTIONS
Resolve refund requests for damaged or missing items. Check the order in Shopify and the policy in Notion. Refund up to $150 automatically; above that, request approval in #finance-ops. Reply warmly and concisely.
TOOLS
Zendesk
Shopify
Stripe
Notion
Add tool
KNOWLEDGE
Refund policy v4.pdf
12 pages · synced
Returns FAQ
Notion · 38 pages
ACTIONS & CONDITIONS
Issue refund
≤ $150 · automatic
Request approval
> $150 · #finance-ops
Escalate to Tier 2
confidence < 0.80
Test run
Ticket #48213
TRIGGER
Ticket received
0.0s
RESEARCH
Order #10-2291 found
1.2s
RESEARCH
Policy v4 · §2.1
0.8s
DECISION
Refund $38.00
0.4s
ACTION
Refund drafted
—
RESULT
Reply drafted
—
Would refund $38.00 and reply
Shadow mode · no changes made
Shadow
Live
Run in shadow mode
02 — ORCHESTRATE
Chain agents and steps into workflows that hold up.
Trigger runs from 120+ apps, webhooks or schedules, branch on what the agent finds and hand work between agents with the full context attached.
Triggers from apps, webhooks, email and cron
Branches, retries, timeouts and fallbacks
Multi-agent handoffs with one shared trace
Versioned workflows with one-click rollback
03 — OBSERVE
See every run, step and decision.
Each run leaves a trail: inputs, tool calls, reasoning and outputs, timestamped and searchable. Turn real runs into eval suites and catch regressions before your customers do.
Run traces with inputs, outputs and reasoning
Eval suites built from production runs
Cost, latency and autonomy rate per agent
Alerts to Slack, PagerDuty or email
Analytics
Overview
Agents
Costs
TASKS COMPLETED
84,210
+22% vs. last period
TIME SAVED
6,420 hrs
≈ 3.4 full-time teams
EXECUTION RATE
98.4%
1.6% retried or failed
AUTONOMY
71%
+9 pts since shadow
Tasks completed per day
Autonomous
Escalated
Sep 8
Sep 15
Sep 22
Sep 29
Oct 7
Automation rate by agent
Ticket Triage
94%
Invoice Reconciler
88%
Access Concierge
83%
Account Researcher
76%
Support Resolver
68%
04 — GOVERN
Autonomy you can dial up — or down.
Start every agent in shadow mode, require approval above the thresholds you set and widen autonomy only when the evals say it’s ready. Security and audit come built in.
Shadow mode before production
Approval gates per action, amount and confidence
Scoped permissions with a complete audit log
SSO, SCIM and EU or US data residency
LIVE
Operations console
1,284 runs today
Support Resolver
Refund for damaged mug · Zendesk #48213
Resolved
Invoice Reconciler
Matched INV-20931 → PO-7781 · variance $0.00
Matched
Support Resolver
Refund $420.00 · over the $150 limit
Approval
Exception Handler
Delivery exception LAX · re-ship from Reno
Running
Access Concierge
Read access to prod-db · 4 hours · @sre-lead
Granted
Account Researcher
Oakline demo request · ICP fit 86/100
Briefed
Ticket Triage
Outage report · routed to Tier 2 · INC-2207
Escalated
Incident Scribe
INC-2207 timeline · status update posted
Posted
11M+
agent runs every month
99.95%
platform uptime, last 12 months
120+
native integrations
<250 ms
orchestration overhead per step
