People agent
Live in 4 days on average
Policy Answerer
Answers HR and policy questions instantly with citations from your handbook, and routes the sensitive ones to a human.
76%
of policy questions answered without HR
SAMPLE RUN · REPLAYABLE
TRACED
Trigger
Slack DM · “How much parental leave do I get?”
0.0s
Research
Parental leave policy · UK · v2026.1
0.7s
Decision
Answerable · not sensitive
0.2s
Action
Answer sent with policy citation
0.6s
Action
Offered to book time with People team
0.2s
Result
Question resolved · 3.1s
0.1s
Every step, tool call and decision is recorded
OVERVIEW
What it does
Answers HR and policy questions instantly with citations from your handbook, and routes the sensitive ones to a human.
Teams typically go live in 4 days. They start in shadow mode, where Policy Answerer proposes every action for review, then switch on autonomy for the decisions it handles reliably.
How it decides
The agent works from your written policies and live data from your tools. When a case falls outside policy, or its confidence drops below your threshold, it escalates to a person with a summary of the research so far.
Guardrails
Scoped tool permissions enforced by the runtime
Approval gates for high-value or irreversible actions
A full run trace for every decision
An eval suite built from your own historical cases
Capabilities
Answers from handbook, policies and benefits docs
Cites the exact source section
Detects sensitive topics and escalates privately
Flags outdated policy pages
Benefits questions
Explains coverage and enrolment windows with sources.
Leave and holidays
Answers policy questions by country and team.
Policy hygiene
Finds contradictions between documents.
