Support agent
Live in 9 days on average
Support Resolver
Resolves customer tickets end to end — reads the thread, checks the account, applies your policy, takes the action and replies.
68%
of tickets resolved end to end
SAMPLE RUN · REPLAYABLE
TRACED
Trigger
Zendesk ticket #48213 · “Refund for damaged mug”
0.0s
Research
Order #10-2291 in Shopify · delivered 3 days ago
1.2s
Research
Refund policy v4 in Notion · damage within 30 days
0.8s
Decision
Eligible · $38.00 · below $150 auto-approve limit
0.4s
Action
Refund issued in Stripe · re_3Pq…9xL
1.6s
Result
Reply sent · ticket solved · CSAT survey queued
0.7s
Every step, tool call and decision is recorded
OVERVIEW
What it does
Resolves customer tickets end to end — reads the thread, checks the account, applies your policy, takes the action and replies.
Teams typically go live in 9 days. They start in shadow mode, where Support Resolver proposes every action for review, then switch on autonomy for the decisions it handles reliably.
How it decides
The agent works from your written policies and live data from your tools. When a case falls outside policy, or its confidence drops below your threshold, it escalates to a person with a summary of the research so far.
Guardrails
Scoped tool permissions enforced by the runtime
Approval gates for high-value or irreversible actions
A full run trace for every decision
An eval suite built from your own historical cases
Capabilities
Reads full ticket history and customer context
Applies refund, exchange and account policies
Takes actions in Shopify, Stripe and your admin tools
Writes replies in your brand voice
Escalates with a summary when confidence is low
Refunds and returns
Approves eligible refunds under your threshold and issues them in Stripe.
Order changes
Updates addresses and swaps items before fulfilment.
Account questions
Answers billing and plan questions with live account data.
