Tidewater Energy
Energy
Tidewater Energy closes 83% of access requests without IT
Access requests sat in a two-day ticket queue. An Access Concierge agent now verifies, approves and provisions time-boxed access in minutes.
83%
requests closed without IT
6 min
median time to access
100%
grants with an audit trail
AT A GLANCE
HEADQUARTERS
Houston, TX
COMPANY SIZE
4,700 employees
TEAM
IT · 35 engineers
AGENTS DEPLOYED
THE CHALLENGE
Tidewater’s IT team received 600 access requests a week. Most were routine, all required manual checks, and auditors flagged access that was never revoked.
THE SOLUTION
The Access Concierge checks each request against role and policy, collects manager approval in Slack and assigns time-boxed Okta groups. Expiry is enforced automatically and every grant is exported for quarterly reviews.
THE RESULTS
83% of requests close without IT involvement, median time to access is six minutes, and the last audit had zero findings on access revocation.
